Bordoloi, Sanjeev.
Service management : operations, strategy, information technology / Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons. -- New York : Mc Graw Hill, 2023.
xix, 524 p. : ill; 28cm.
ISBN: 9781265075538
Includes indexs.
1. Service industries management. 2. Services.
I. Fitzsimmons, James. II. Fitzsimmons, Mona.
HD9980.5 .B727s 2023