Bordoloi, Sanjeev.

Service management : operations, strategy, information technology / Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons. -- New York : Mc Graw Hill, 2023.

xix, 524 p. : ill; 28cm.

ISBN:  9781265075538

Includes indexs. 

1. Service industries management.  2. Services. 

I. Fitzsimmons, James.  II. Fitzsimmons, Mona. 

HD9980.5 .B727s 2023