@book{25030,
	author = {Bordoloi, Sanjeev. and Fitzsimmons, James. and Fitzsimmons, Mona.},
	title = {Service management :},
	publisher = {Mc Graw Hill,},
	year = {2023.},
	address = {New York :},
	edition = {10th ed.},
	note = {Includes indexs.}
}